General conditions

OF GENERAL INTEREST

This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy by virtue of which LA BIBI ALIMENTACION Y BEBIDAS S.L. will provide you with its tourist services and on-line reservations.

Read these terms and conditions of use of this website carefully before making a query about any service offered on it, you will be subject to these terms and conditions.

1.DATA OF THE ENTITY

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following is reported:

That LA BIBI ALIMENTACIÓN Y BEBIDAS S.L. (B19686559) has its headquarters in Plaza Bib Rambla s/n – C.P.18.001 Granada and is registered in the Mercantile Registry of Granada, in Volume 1692, Book 0, Folio 48, Page GR-52834, 1st entry.

Here you can exercise your rights of Access, Rectification, Limitation of Treatment, Portability, Deletion and Opposition as well as any exercise of your own related to the transfer of data through this web space

2. ACCESS AND CONDITIONS OF USE OF THE WEBSITE

The Web Page has a part that can be visited and accessed without having to give up your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to give their data for the correct management and purchase of the available tourist packages. In this online purchase process, basic identification data will be requested as well as the necessary data for payment by PayPal, MasterCard and VISA.

3. LEGAL STATUS

By making a communication through the contact form on the website, you guarantee that you have the necessary legal capacity to enter into binding contracts.

LA BIBI ALIMENTACIÓN Y BEBIDAS S.L. will not process the data of minors or those who require legal guardianship.

4. LIMITATION OF LIABILITY

A.- Of the user.
The use made by the user of alhambragranada-tickets.org will be the sole and exclusive responsibility of the latter, exonerating LA BIBI ALIMENTACION Y BEBIDAS S.L. of any damage or harm that could be caused directly or indirectly, to the user or to third parties, by the non-observance of these Conditions of Use by the user.

B.- Of the tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without LA BIBI ALIMENTACION Y BEBIDAS S.L. is responsible for the maintenance, updating or supervision of said information.

C.- Exemption from liability

LA BIBI ALIMENTACIÓN Y BEBIDAS S.L. will not be directly or subsidiarily responsible for the following responsibilities:

The quality of the service, the correct functioning or the availability and continuity of the website, as well as all the responsibilities derived from other providers outside LA BIBI ALIMENTACION Y BEBIDAS S.L.
The information and data entered by third parties other than the staff of LA BIBI ALIMENTACION Y BEBIDAS S.L.
The damages that may be caused to the users’ equipment by the use of the website
If in cases of force majeure deficiencies arise in the reservations, confirmations of the same, or in the execution of the services or products that are contracted through the website, and without being foreseeable or able to be solved by the Agency unless they were the result of negligence attributable to LA BIBI ALIMENTACION Y BEBIDAS S.L.
The violation of intellectual and industrial property rights, honor, personal and family privacy and the image of people, belonging to a third party, as a consequence of the transmission, dissemination, storage or provision of access to the contents from the website.
Misprints, inaccuracies or errors of any kind, for which LA BIBI ALIMENTACION Y BEBIDAS S.L. does not guarantee the accuracy or reliability of the information contained on the website.

5. RECRUITMENT

Once the User selects a Tourist Service and/or Product on the website, they will be sent to a calendar where they can select the date of completion of the chosen service and/or tourist product. Subsequently, the User may determine the time in which it will be carried out, within the availability offered on the Website; as well as the number of people, differentiating between adults, students and children with different ages.

Reservations are subject to acceptance by LA BIBI ALIMENTACION Y BEBIDAS S.L.; to the availability of the contracted tourist Service and/or Product; as well as compliance and acceptance by the User of these General Conditions and the Use Policies.

To complete the reservation, the User will proceed to complete a form where his name and surname will be requested, as well as an email to send the reservation voucher (hereinafter, “the Voucher”). Also, optionally, you can provide your phone number and comments or observations in this regard.

Once the form is completed and these General Conditions and Use Policies are accepted, the User will be directed to the payment gateway (hereinafter, “the Gateway”).

Once in the Gateway, the User will choose the payment method, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a reservation confirmation to the email provided. With the receipt of this confirmation, the binding contract (hereinafter, “the Contract”) will be concluded.

LA BIBI ALIMENTACIÓN Y BEBIDAS S.L has the right not to accept the reservation in the event that the payment information is not approved, or that any other type of incident related to the General Conditions is detected. When you carry out an operation through our Website we will proceed to send you a confirmation email that will contain the details of the transaction. LA BIBI ALIMENTACION Y BEBIDAS S.L recommends that the User verify that the details that appear in the confirmation message are correct and keep a copy for their records.

In those Tourist Services and/or Products contracted for which there is no availability for the date or time chosen by the User, LA BIBI ALIMENTACION Y BEBIDAS S.L will take the necessary steps so that the User can carry it out on another date or another time slot. .

Exceptionally, some of the reservations for services and/or tourist products contracted through the website of LA BIBI ALIMENTACION Y BEBIDAS S.L are not carried out by using the reservation calendar, but instead require a request for availability by means of a confirmation form. contact. Once the request has been formalized, LA BIBI ALIMENTACION Y BEBIDAS S.L will be the one who will establish direct contact with the User through the data provided by the latter to confirm availability.

6. WITHDRAWAL PROTOCOL (RETURNS)

Failure to show up for a visit or outside the tour start time, as well as not carrying your ID or passport on visits that include Alhambra tickets will not entitle you to any refund of the amount of the tours purchased.

To request changes or cancellations you must communicate them in writing to the following email address: soporte@mytoptour.es

-Services that include Alhambra tickets:

From the moment the reservation request is made, it cannot be changed or cancelled, nor will you receive any refund.
As established in the Resolution of 16 January 2020, of the Patronato de la Alhambra y Generalife, by which it is agreed to publish the Regulations for Visits, Commercialisation and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its associated assets, we inform you that tickets purchased are non-refundable, except in the following cases:

  • When it has not been possible to carry out the visit for reasons attributable to the PAG. When it has not been possible to carry out the visit for reasons attributable to the Patronato de la Alhambra y el Generalife.

-When any of the cases established in article 35 of Decree 40/2017, of 7 March, which regulates the organisation and operation of the General Treasury of the Junta de Andalucía and the collection management, occur.

The refund shall be made in accordance with the procedure established in Chapter III of Decree 40/2017, of 7 March, which regulates the organisation and operation of the General Treasury of the Andalusian Regional Government and collection management. Under no circumstances will the amount of the management fee established in the ticket management and sales system be refunded.

Similarly, according to Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November, it is established on the basis of article 103 (referring to exceptions to the right of withdrawal) that:

(l) The supply of accommodation services for purposes other than serving as a dwelling, transport of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

  • Services that do not include an Alhambra ticket:

Information specified in each product.

*IMPORTANT: Cancellation fees take effect from the moment the request is made.

In the event of a pandemic or other force majeure beyond our control that prevents the tour from being carried out, the amount you have paid will be made available to you in the form of a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.

7. CUSTOMER SERVICE

Our Customer Service team will try to resolve any questions that may arise about our tourist services. You can contact our customer service from Monday to Friday from 8:30 a.m. to 6:00 p.m. at +34 958 53 50 28 and at soporte@mytoptour.es.

7.1. Submission of complaints and claims

Clients may resubmit claims they deem appropriate either by post or electronically. The postal address for sending complaints is Edificio Spring Glory, C. Parque de las Ciencias, nº1 – 1st floor (Office D-E), CP 18006 Granada. If the client prefers to make their claim online or electronically, they must resubmit it to the following email address: legal@mytoptour.es. Likewise, you can also make your queries and complaints by telephone by calling the following telephone number: +34 958 53 50 28.

The request form for complaints and claims from the Junta de Andalucía can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do

Likewise, if the client considers it appropriate, they may file their complaint or claim through the European Union Dispute Resolution Platform. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

8. LICENSE TO USE THE WEBSITE

You may use this website, as well as print and download extracts from it, for your personal non-commercial use, as long as you respect the following rules:

8.1. You may not carry out fraudulent use of the Website (such as hacking or scrapping).

8.2 Unless otherwise established, the copyright and other intellectual and industrial property rights on this Website and the content published on it (including, but not limited to, photographs and graphic images) are owned by LA BIBI ALIMENTACIÓN Y BEBIDAS S.L. These works are protected by copyright and intellectual property laws and conventions throughout the world, and all rights are reserved.

8.3 You may not modify the digital or paper copies of any content you print and you may not use any drawing, photo or other graphic, video or audio sequence, independently of any accompanying text.